Transform
Fixed Labor Costs
into a
Flexible Service
Traci's AI-enhanced service powers over 20,000 monthly interactions and impacts more than $100M of freight.
Traci Dashboard Working with Traci
Benefit from the power of automation, expert support, and intelligent workflows designed for modern logistics companies.
Real-Time Load Tracking
Monitor every load with precision. Get instant updates on location, ETA changes, and delivery status through our advanced service.
Pay for Impact, Not Time
Pay only for contributions to your business, not hours worked. Transform fixed costs into flexible, value-driven investments.
Increase Your Profit
Reduce the waste of absenteeism and downtime. Experience uninterrupted service with our dedicated team ensuring consistent performance.
Ready to Streamline Your Operations?
Join our other customers who are already succeeding with Traci.
See Traci in Action
Experience our powerful product that delivers real-time visibility while paying per unique load handled.
Track and Trace that
scales with you
Access our platform powererd by a tech-enabled
dedicated team of logistics experts available 24/7.
We deliver peace of mind
We manage processes from start to finish
Team of Experts
Expert team available any day, any hour, any time zone
Flexible Pricing Model
With our per load pricing model, we scale with you
We take care of the details
Focus on growth without the overhead of hiring, training, and managing in-house or outsourced staff.
Scale Without Limits
Handle peak seasons and volume fluctuations without the complexity of forecasting and the risks of over- or under-staffing.
Expert Support
Through our training program and quality assurance, we ensure your team is equipped to handle any situation.
Traci is Human Managed AI
This approach is what makes us different. An expert is always in control.
Accuracy
We understand that AI is the future, but we also recognize that it needs human oversight to be utilized optimally.
Enhancement
We use AI to enhance internal workflows such as email management, data entry through automated TMS updates, and more.
Expertise
The Traci team brings together BPO management, logistics industry experience, technology integration/API/AI domain knowledge, and a project management service mindset to provide a high quality service.
Reliability
By removing the staffing responsibilities for our clients and integrating technology solutions, Traci provides a truly end-to-end service that is able to handle exceptions and unexpected situations.
Our Impact
Our Customers
The 24/7 service provided by the Traci team has went above and beyond our expectations from when we signed up.
Jonathon Dunaway
Director of Sales at Veritas Logistics
Brands that trust us
Frequently Asked Questions
Get answers to common questions about Traci
Traci is a track and trace service for the logistics industry. Our customers only pay for unique transactions completed, eliminating the need to manage traditional full-time hires or fixed fees. This dynamic approach ensures cost efficiency and flexibility, tailored to your business needs. Our solutions empower companies to simplify processes and shift focus to their most important projects.
Yes, although the team in charge of your process will have backups and could change in the future, we are transparent about who is tracking your freight and will have a POC designated for escalations and feedback.
We can work either through your TMS or by integrating with our proprietary platform.
Around 3 weeks is the expected onboarding time. The first week we gather requirements, the second week we start internal training and integrations, and the third week we put everything together.
We have a team of track and trace specialists that work across all schedules in Colombia, South Africa, and the Philippines and are trained as back-ups in your process. Even someone calls a day off, we'll be able to cover.
Yes. Our success is tied to your success, we only charge per successful update in your system. We also don't tie you to a yearly contract, you can cancel at any time if your business needs change.
In addition to our proprietary training program, we have a team of quality assurance that reviews interations, conducts periodic quality checks, takes action, and is able to catch potential mistakes real time.